Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
How to start a return or cancellation: Log in to your customer account at https://account.csauralink.com, go to your Orders, and submit a return or cancellation request directly. You can also contact us at customerservice@csauralink.com.
Return address
Room 501, Middle Stairwell, Building 8, No. 37 Shuiyin 4th Cross Road, Tianhe District, Guangzhou, Guangdong, China
Return shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Eligibility: To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
If your return is accepted, follow the return instructions we provide and send your package to the return address above. Items sent back without first requesting a return will not be accepted.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can make it right.
Exceptions / non-returnable items:
- Custom or personalized products: These items are eligible for return within the 14-day return window, provided they meet the return eligibility conditions above.
- Sale items
Exchanges: The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 14 days. Please allow additional time for your bank or credit card company to process the refund. If more than 14 days have passed since approval, please contact us at customerservice@csauralink.com.
European Union Right of Withdrawal
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification.
How to start a request: Log in to your customer account at https://account.csauralink.com, go to your Orders, and submit a return or cancellation request directly. You can also contact us at customerservice@csauralink.com.
Conditions: Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need proof of purchase. Custom or personalized products are exempt from the statutory right of withdrawal, but our store accepts returns for eligible custom and personalized products within the 14-day return window stated above.
Return shipping: Once you notify us of your withdrawal, you have 14 days to send the item back. Return shipping costs are at the customer's expense unless the item is defective or incorrect.
Refunds: We will process your refund within 14 days of receiving the returned item. The refund will include the original standard outbound shipping cost. Refunds are issued to your original payment method.