Warranty & Replacement
1-Year Craftsmanship Warranty
We stand behind our artistry. Every piece is covered against crafting and hardware defects—such as clasp malfunctions or loose settings—for a full 365 days.
What Is Not Covered
Excludes daily cosmetic wear, water damage, or structural damage caused by pet chewing and rough play.
Premature metal tarnishing is not covered.
Paws Happen! 50% Chew & Mishap Courtesy
We know curious paws and sharp teeth happen. If your piece was turned into a chew toy or accidentally damaged, reach out with a photo. We will gladly craft a replacement piece or part for 50% off original retail.
How to Request Support
- Email customerservice@csauralink.com with your original order number, a brief description of the issue, a photo of the complete piece, and clear close-up photos of the affected area.
- We will review your request and confirm the next steps. For a replacement under the Paws Happen! program, we will confirm the replacement item or part, its price, and shipping charges before sending a dedicated payment link.
- Each approved replacement request receives a one-time replacement offer through its dedicated payment link, rather than a discount code. This is not a once-per-item lifetime limit.
- Once payment is complete, we will arrange crafting and shipping of your replacement.
Please contact us before sending any item back.
For craftsmanship warranty requests, we will review the issue and confirm the proposed resolution with you.